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Quality is not a slogan, it’s our way of life. At Richen Mould, quality is everyone’s responsibility and it speaks everything. With our state of the art advanced facilities and software systems, our Quality Control Department has built strictly quality control system to make sure all products qualified and meet with clients’ highest expectations. Every stage of our manufacturing process from initial start thorough to delivery has been monitored and controlled by QC. Measurements, inspections, tests and details are all documented and organized into reports for customer’s reference and records.
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FAQs
Excellent Reputation And Highly Customer Recognition.
- How can you ensure the quality?
We have QC department to control the quality from the beginning of production until goods finish. Quality inspection report will be sent together with each batch goods.
- What will you do for after sales?
When our metal parts apply to your products, we will follow up and await your feedback. Any question related to our metal parts, our experienced engineers are ready to help.
- What’s your quality control devices in house?
We have full quality test facilities in house: 3D Measuring Instrument, 2.5D Measuring Instrument, Rockwell Hardness Tester, Electronic Hardness Tester, Height Gauge,Caliper,Pin Gauges, etc.
- What is the quality of your products guarantee ?
- We have passed ISO 9001:2008 quality management system certification .100% inspection before shipment by micrometer . projector measuring machine ,etc .
- What if the products we received are not good?
- Please contact us without hesitation,our special after-sales service will take the responsibility.
- If you make poor quality goods,will you refund our fund?
- As a matter of fact, we wont take a chance to do poor quality products. Meanwhile, we manufacture good quality products until your satisfaction.
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